Welcome to Zae Creatives LLC, your go-to source for support and maintenance virtual assistant services. Our team of experienced professionals is here to help you keep your business running smoothly, whether you need technical support, customer service, or anything in between.
Our virtual assistant services include everything from appointment setting and ticket management to customer service and technical support. We can help you handle a wide range of tasks, freeing up your time to focus on running your business.
In addition to our core virtual assistant services, we also offer expertise in areas such as customer service, technical support, and appointment setting. No matter what your needs are, we can help you get the support you need.
At Zae Creatives LLC, we are dedicated to helping businesses and organizations succeed by providing top-quality virtual assistant services. Our team brings a wealth of experience and expertise to every project, and we pride ourselves on delivering work that exceeds our clients’ expectations.
Customer Service: Provide timely and personalized responses to customer inquiries and complaints.
Ticket Management: Keep track of customer support tickets and ensure that they are resolved in a timely manner.
Technical Support: Get the help you need with technical issues, from hardware and software to networking and more.
To report an issue or request assistance, you can contact us through our support page on our website or by emailing us at hi@zaecreatives.com. Please be sure to include as much detail as possible about the issue or request so that we can address it efficiently.
We prioritize addressing issues and requests as quickly as possible. The amount of time it takes to resolve an issue will depend on the complexity of the issue and the availability of our team. In most cases, we are able to resolve issues within a few hours or a few days at most.
Yes, we offer after-hours support for urgent issues. If you have an urgent issue that needs to be addressed outside of our regular business hours, please contact us through our support page or by emailing us at hi@zaecreatives.com and we will do our best to resolve the issue as soon as possible.
Yes, we are happy to make design changes to your website as needed. If you would like to request a design change,
Yes, we can add new functionality to your website as needed. If you have a specific feature or functionality that you would like to add to your website, please let us know and we will assess whether it is possible to implement it and provide you with a quote for the work.
Yes, we offer training on how to use your website and make updates to it. We can provide training either in person or remotely, depending on your preferences and location.
We recommend scheduling maintenance for your website at least once a month to ensure that it is running smoothly and efficiently. During maintenance, we will perform tasks such as backing up the website and checking for security vulnerabilities.
Yes, we can help you with your website’s SEO. We can conduct keyword research, optimize your website’s pages and content for search engines, and set up and configure any necessary SEO plugins to help improve your website’s visibility in search results.
Yes, we offer maintenance contracts that provide ongoing support and maintenance for your website. Maintenance contracts can be customized to meet your specific needs and can include a set number of hours of support and maintenance per month. Please contact us for more information about our maintenance contracts.
